At Lilak Fish Monger, customer satisfaction is important to us. However, due to the perishable nature of seafood, we have the following refund policy:
✅ Eligibility for Refunds
- Refunds are only offered if:
- You receive a damaged, spoiled, or incorrect item.
- The delivery was not completed due to an error on our part.
🚫 Non-Refundable Situations
- We do not offer refunds for:
- Change of mind after placing the order.
- Products not stored or handled properly after delivery.
- Delays caused by third-party delivery services beyond our control.
🕐 Timeframe for Claims
If there’s an issue with your order, please contact us within 24 hours of receiving the item with the following:
- Order number
- Photo of the product
- Description of the issue
Email us at [your email] or call us at [your contact number].
💬 Resolution Options
Upon verifying the issue, we may:
- Offer a replacement item
- Provide a refund (full or partial)
- Give a store credit for your next purchase
ℹ️ Final Decision
All refund or replacement decisions are made at our discretion, based on the nature of the issue and product condition.