Refund Policy

At Lilak Fish Monger, customer satisfaction is important to us. However, due to the perishable nature of seafood, we have the following refund policy:

✅ Eligibility for Refunds

• Refunds are only offered if:
  • You receive a damaged, spoiled, or incorrect item.
  • The delivery was not completed due to an error on our part.

🚫 Non-Refundable Situations

• We do not offer refunds for:
  • Change of mind after placing the order.
  • Products not stored or handled properly after delivery.
  • Delays caused by third-party delivery services beyond our control.

🕐 Timeframe for Claims

If there’s an issue with your order, please contact us within 24 hours of receiving the item with the following:

• Order number
• Photo of the product
• Description of the issue

Email us at [your email] or call us at [your contact number].

💬 Resolution Options

Upon verifying the issue, we may:

• Offer a replacement item
• Provide a refund (full or partial)
• Give a store credit for your next purchase

ℹ️ Final Decision

All refund or replacement decisions are made at our discretion, based on the nature of the issue and product condition.